We highly value our investors’ satisfaction and consequently, we have established a simple procedure should one of them wish to express dissatisfaction as regards to the quality and carrying out of the services rendered by Nevastar Finance (Luxembourg) SA, its employees or Fund services providers.
Thus, we invite you to communicate to us any complaint that you may have, free of charge, using the following channels:
By email: firstname.lastname@example.org
Nevastar Finance (Luxembourg) SA
Attn: Complaints Handling Department
Phone: +352 27 48 72 1
Fax: +352 27 48 72 48
You will receive acknowledgement of your complaint within 5 Luxembourg business days of its receipt by Nevastar Finance (Luxembourg) SA, and it shall be answered within 1 month unless your complaint requires further investigation, in which case you will be informed as soon as possible.
Should you not receive an answer or a satisfactory answer within 1 month from the date of sending of your written complaint, you will then be entitled, at the expiration of such delay, to file your request with the Commission de Surveillance du Secteur Financier (CSSF) at the following link http://www.cssf.lu/en/consumer/complaints.